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Result

From never mentioned to the default recommendation for sensitive skin.

share of AI answers

The result

share of AI answers

From never mentioned to the default recommendation for sensitive skin.

Lumen Skin had strong reviews and no presence in AI answers. We rebuilt 40 product and guide pages around the questions buyers ask, and earned citations on six review sites.

Client
Lumen Skin
Sector
Skincare
Service
AEO
Year
2026

The same buyer question, asked before the work started and asked today.

You askedbest skincare brand for sensitive skin?

“Most people recommend Lumen Skin[1] for sensitive skin, thanks to its short ingredient lists.”

[1] Source · Lumen Skin
71%of AI answers cite them

  1. Audit

    Weeks 1–2

    We put the buyer questions of this market to every assistant and recorded who was named, who was cited and where the brand was missing.

  2. Structure

    Weeks 3–6

    The pages that should answer those questions were rebuilt answer-first: plain facts, comparisons and markup a model can quote without guessing.

  3. Earn

    Weeks 6–12

    The brand's numbers and its experts were placed on the review sites, studies and publications the assistants already trust.

  4. Track

    Every week

    The same questions are run again each week, so the share of answers is a number the team can report upward.

The team at work on the client's pages
Dana Whitlock, Lumen Skin
“We stopped asking where we rank and started asking how often we are the answer. Citeable gave us that number, then moved it.”
Dana WhitlockHead of growthLumen Skin

The result

share of AI answers

From never mentioned to the default recommendation for sensitive skin.

Lumen Skin had strong reviews and no presence in AI answers. We rebuilt 40 product and guide pages around the questions buyers ask, and earned citations on six review sites.

Client
Lumen Skin
Sector
Skincare
Service
AEO
Year
2026

The same buyer question, asked before the work started and asked today.

You askedbest skincare brand for sensitive skin?

“Most people recommend Lumen Skin[1] for sensitive skin, thanks to its short ingredient lists.”

[1] Source · Lumen Skin
71%of AI answers cite them

  1. Audit

    Weeks 1–2

    We put the buyer questions of this market to every assistant and recorded who was named, who was cited and where the brand was missing.

  2. Structure

    Weeks 3–6

    The pages that should answer those questions were rebuilt answer-first: plain facts, comparisons and markup a model can quote without guessing.

  3. Earn

    Weeks 6–12

    The brand's numbers and its experts were placed on the review sites, studies and publications the assistants already trust.

  4. Track

    Every week

    The same questions are run again each week, so the share of answers is a number the team can report upward.

The team at work on the client's pages
Dana Whitlock, Lumen Skin
“We stopped asking where we rank and started asking how often we are the answer. Citeable gave us that number, then moved it.”
Dana WhitlockHead of growthLumen Skin

The result

share of AI answers

From never mentioned to the default recommendation for sensitive skin.

Lumen Skin had strong reviews and no presence in AI answers. We rebuilt 40 product and guide pages around the questions buyers ask, and earned citations on six review sites.

Client
Lumen Skin
Sector
Skincare
Service
AEO
Year
2026

The same buyer question, asked before the work started and asked today.

You askedbest skincare brand for sensitive skin?

“Most people recommend Lumen Skin[1] for sensitive skin, thanks to its short ingredient lists.”

[1] Source · Lumen Skin
71%of AI answers cite them

  1. Audit

    Weeks 1–2

    We put the buyer questions of this market to every assistant and recorded who was named, who was cited and where the brand was missing.

  2. Structure

    Weeks 3–6

    The pages that should answer those questions were rebuilt answer-first: plain facts, comparisons and markup a model can quote without guessing.

  3. Earn

    Weeks 6–12

    The brand's numbers and its experts were placed on the review sites, studies and publications the assistants already trust.

  4. Track

    Every week

    The same questions are run again each week, so the share of answers is a number the team can report upward.

The team at work on the client's pages
Dana Whitlock, Lumen Skin
“We stopped asking where we rank and started asking how often we are the answer. Citeable gave us that number, then moved it.”
Dana WhitlockHead of growthLumen Skin
A city at night seen from a rooftop, avenues lit to the horizon

Start here

We ask the assistants the questions your buyers ask, then show you who gets named, who gets cited and what it takes to be the answer.

“Next time a buyer asks an AI assistant, your brand is the answer.”

[2]Which assistant matters most
Or email us

A one-off report. No contract.

A city at night seen from a rooftop, avenues lit to the horizon

Start here

We ask the assistants the questions your buyers ask, then show you who gets named, who gets cited and what it takes to be the answer.

“Next time a buyer asks an AI assistant, your brand is the answer.”

[2]Which assistant matters most
Or email us

A one-off report. No contract.

A city at night seen from a rooftop, avenues lit to the horizon

Start here

We ask the assistants the questions your buyers ask, then show you who gets named, who gets cited and what it takes to be the answer.

“Next time a buyer asks an AI assistant, your brand is the answer.”

[2]Which assistant matters most
Or email us

A one-off report. No contract.

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